Refund Policy

Unstarted passes refund in full. If you have not started your pass (no game has been played on it), you can have all your money back, within 60 days of buying it. After 60 days a pass starts by itself, so it can no longer be refunded.

Started passes do not refund. Once a game has been played on a pass, its time is running and it is not refundable.

How to ask. Email [email protected] with your pass code (on your phone and in your Stripe receipt) and the email address you paid with. The refund goes back to the card you paid with, through Stripe; your bank may take several days to show it. The pass ends when the refund is made.

Free, gift and comp passes cost nothing and are not refundable.

If something went wrong (a game would not start, an outage spoiled your evening), tell us even if your pass has started; we may give you a gift pass to make it right.

Disputes. If you dispute a payment with your bank, the pass ends while the dispute is open. Please write to us first; we would rather fix it.

Gizmos Inc. (Kevin Terry), Robbinsville Township, NJ 08691, United States.

Last updated: November 1, 2026.